The Setai

Pros: The Setai Hotel is one of the best hotels on South Beach and we go there repeatedly. It has a top staff that is still the same at least in the 8 years that we have been going there, which is always proof that the hotel is well managed and has a low staff turnover. The Setai has great breakfasts and room service and service on the beach.

Cons: In the years that we have been going to the Setai, however, everything has remained the same, including the rooms, which already seem very outdated and worn out. If it should remain like this, we will choose another hotel for our next visits.

It was an awesome experience worthy to celebrate my fiance's birthday!!

Pros: The welcome was exceptional. The desk clerk showed us to the room and she gave us a real life tour....awesome plus she gave my fiance a personal birthday welcome from Setai...the bell hops were courteous and welcoming. The ROOM WAS SPOTLESS and I loved the partial ocean view. Breakfast had a wide variety. Housekeeping, front desk and the floor manager were warm and responsive to any issue. They had a birthday champagne welcome for my fiance in the room and also at breakfast. They suggested Casa Tua for the birthday dinner and made a reservation for me...I would go back RIGHT NOW!!!

Cons: Just a few things if I want to be hypercritical and to nitpick 1. There were a few small flies in the buffet area- which is hard to control because its food which attracts flies 2. Walking through the restaurant area to get to the beach/spa/gym esp on the Sunday - I felt cute since other attendees were well-dressed for Sunday brunch. I wasn't too sure how to navigate those areas without going way outside the hotel 3. The necessary nearby construction- sounds of drills were heard in the breakfast hall, but earplugs were available at the pool to block this out if you were chilling at the pool

Very exclusive hotel for a special stay

Pros: The welcome is really good, we asked for some things before we arrived and Cesar and Daisy in the concierge desk were outstanding.

Fantastic hotel in excellent location

Pros: Fantastic hotel, wonderful staff, one of the best places I have stayed. We stayed 10 nights in one of their cheaper rooms overlooking the city- room was fab and we were treated exceptionally well!

Cons: Gym a bit small, breakfast ok- try the Betsy for breakfast!

Absolutely wonderful experience evertime

Pros: Love the attitude of every personal. Very helpful with everything from housekeeping to individual want. Very nice pool helpfulness. Love the restaurant service. Ever aspect was to tier. Will be back definitely.

We have absolutely enjoyed our stay .

Pros: Very cozy Fantastic entertainment and shows in the evening Extremely friendly and helpful concierge Clean

Cons: Very full pool area No kids pool for real swimmer under 16 My 11 years old daughter couldn’t swim and had just to play in the kids pools Unfriendly and not helpful beach staff Not beautiful beach front Housekeeping was not professional in cleaning the cloths

Exceptional, welcoming, pristine, attentive, unforgettable—this hotel exceeded all my expectations!

Pros: I recently had the pleasure of staying at your hotel and I couldn’t be more satisfied with the experience. The attention to detail was truly remarkable—from the impeccably clean rooms to the thoughtful amenities provided. It was evident that the staff goes above and beyond to ensure every guest feels cared for. I was especially impressed by the personalized service and how every need seemed to be anticipated. Thank you for making my stay so memorable. I look forward to returning soon and will certainly recommend your hotel to friends and family.

Cons: None

Amazing hotel worth staying if you like good service

Pros: Staff is superb with the exception of the restaurant facing the sea the pool and the main restaurant indoors were amazing, everyone was super helpful with no exception

Cons: Breakfast is a bit limited and quality of the cooking is not great, spa is very pricy and quite basic facilities

One of the best hotels we’ve stayed in I could recommend it enough! I literally cried when I left

Pros: Absolutely gorgeous hotel with incredible staff and facilities

Confort y atención única.

Pros: El servicio lo distingue de cualquier hotel. Super servicio.